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Contact Information
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 Need the phone number to check on your CITGO benefits? Have a question about your health coverage? We've put together a helpful contact list for CITGO employees and retirees.
If you've got a question, these people are ready to help.
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UnitedHealthcare - Customer Service Center
Phone: 1-866-317-6359
Option 1 - General Information Including Medical Claims
Option 2 - Admissions and Care Coordination
Claims Address: P.O. Box 740800, Atlanta, GA 30374-0800
Web site: www.myuhc.com
Find a Doctor - Online Provider Directory
http://www.provider.uhc.com/citgo/home.htm
Group Number 229556
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UnitedHealthcare - Spending Accounts
Phone: 1-866-317-6359, option 6
Fax: 1-915-781-1085
Claims Address: P.O. Box 981178, El Paso, TX 79998-1178
Web site: www.myuhc.com
Group Number 197621
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Dental
CIGNA (effective beginning 1/1/07)
Customer Service:
1-800-244-6224
Claims Address: P.O. box 188037 Chattanooga, TN 37422-8037
Web site: www.mycigna.com
Group Number 3328457
Metlife (effective thru 12/31/06)
Customer Service:
1-800-942-0854
1-937-859-2400 (outside U.S.)
Claims Address: P.O. Box 981282, El Paso, TX 79998-1282
Web site: www.metlife.com/mybenefits
Group Number 36726
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UnitedHealthcare/Medco Health - Prescription Drug Program
Customer Service: 1-866-317-6359, option 4
Prescription Information: www.myuhc.com
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United Behavioral Health
Phone: 1-866-317-6359, option 3 - Mental Health and Substance Abuse
(Hospital authorization and provider information)
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United Behavioral Health - Employee Assistance Program
Phone: 1-888-231-4886 - Not available to retirees
TDD - 1-800-842-9489
Web site: www.liveandworkwell.com - access code 42920
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Aetna HMO (Chicago area)
Phone: 1-800-323-9930
Web site: www.aetna.com
Group Number 298252
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UnitedHealthcare - CorSolutions
Phone: 1-866-317-6359, option 7 (excludes Medicare eligible)
Web site: www.ecorsolutions.com
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UnitedHealthcare - Cancer Resource Services
Phone: 1-866-317-6359, option 8 (excludes Medicare eligible)
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Fidelity Investment
Phone:
1-800-256-401K (CITGO specific)
1-800-587-5282 (general - Spanish language)
1-877-833-9900 (International toll free number)
1-800-847-0348 (TDD number)
Web site: www.401k.com
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COBRASERV
Phone: 1-800-877-7994
Fax: 1-813-785-4306
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HIPAA Hotline
Phone: 1-800-525-5249 - For coverage certificate.
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