Q: What kinds of credit cards does CITGO offer?
A: CITGO offers customers a card for every possible need. Check out our CITGO PLUS and CITGO CELEBRITY® gas cards, or look at the Citi® Platinum Select® CITGO MasterCard® . If you operate a fleet of vehicles, you might want to look at our CITGOFleet cards. And the CITGO Cash Card is perfect for people who like all the ease and freedom of cash in one great card.
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Q: What do I do if I lose my card or if it is stolen?
A: CITGO Plus and CITGO CELEBRITY® account members should call 1-800-756-2484. Citi® CITGO MasterCard® account members should call 1-800-241-8356. If you're calling outside the normal hours of operation, and you have your account number and billing zip code, you may also report your card lost or stolen through the automated system by selecting the appropriate options any time day or night.
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Q: How can I purchase a CITGO Cash Card?
A: You can purchase a CITGO Cash Card in whole dollar increments from $5 to $300 at any participating CITGO location.
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Q: Why was my CITGO credit card denied at a location?
A: For prompt assistance, CITGO Plus and CITGO CELEBRITY® account members should call 1-800-756-2484. Citi® CITGO MasterCard® account members should call 1-800-241-8356.
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Q: Can I access my credit card account information any time I want?
A: Our CITGO Plus, CITGO CELEBRITY® and Citi® CITGO MasterCard® cardholders have 24/7 access to their accounts with "Account Online." Find out more about this great program!
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Q: Is there a toll free number for Credit Card Customer Service?
A: CITGO Plus and CITGO CELEBRITY® account members should call 1-800-756-2484. Citi® CITGO MasterCard® account members should call 1-800-241-8356. CITGOFleet card members should call 1-800-561-4991.
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Q: What are the Customer Service hours of operation?
A: CITGO Plus & CITGO CELEBRITY® customer service representatives are available 6:00 a.m. to 6:00 p.m. CST, Monday through Friday. However, you may access basic account information through the automated service at the same number 24 hours a day, 7 days a week. Citi® CITGO MasterCard® customer service representatives are available 24 hours a day, 7 days a week.
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Q: Can I change my payment due date to a date more convenient for me?
A: Yes, CITGO Plus & CITGO CELEBRITY® cardmembers may contact Customer Service at 1-800-756-2484 between the hours of 6:00 a.m. and 6:00 p.m. CST, Monday through Friday, for assistance. Citi® CITGO MasterCard® cardmembers may contact Customer Service at 1-800-241-8356 24 hours a day, 7 days a week.
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Q: Who do I contact if I have a question or an error on my bill?
A: CITGO Plus & CITGO CELEBRITY® - If you think your bill is wrong, or if you need more information about a transaction on your bill write to us on a separate sheet of paper and send to:
CITGO Credit Card Center
P.O. Box 689095
Des Moines, IA 50368-9095
Write to us as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, provide us with the following information:
- Your name and account number.
- The dollar amount of the suspected error.
- Describe the error, and explain if you can, why you believe there is an error.
- If you need more information, describe the item you are unsure about.
Citi® CITGO MasterCard® cardmembers may contact us at 1-800-241-8356 or write to us at:
Cardmember Services
P.O. Box 142319
Irving, TX 75014-2319
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Q: What address do I mail my credit card payments to?
A: CITGO Plus & CITGO CELEBRITY® payments should be sent to:
Processing Center
Des Moines, IA 50362-0300
Citi® CITGO MasterCard® payments should be sent to:
Payment Processing Center
P.O. Box 6530
The Lakes, NV 88901-6530
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Q: What address can I express mail my payment to?
A: CITGO Plus & CITGO CELEBRITY®
Citi Cards
4740 121st Street
Urbandale, IA 50323
For a small fee you may also pay by phone by calling 1-800-756-2484 or pay online at no extra charge through Account Online.
Citi® CITGO MasterCard®
Payment Processing Center
8725 W. Sahara
Las Vegas, NV 89163
For a small fee you may also pay your Citi® CITGO MasterCard® by calling 1-800-241-8356 or pay online at no extra charge through Account Online.
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Q: What address do I use to cancel my credit card?
A: CITGO Plus & CITGO CELEBRITY® cancellation requests should be sent to:
Citi Credit Card Center
P.O. Box 6401
Sioux Falls, SD 57117
Citi® CITGO MasterCard® account members should call 1-800-241-8356, or write to us at:
Cardmember Services
P.O. Box 142319
Irving, TX 75014-2319
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Q: How can I get a CITGO application?
A: CITGO Plus - try our quick and convenient online application or apply by phone at 1-800-462-4846. If you prefer to have an application mailed to you, please call 1-800-756-2484.
Citi® CITGO MasterCard® - Apply Online using the online application or apply by phone at 1-888-692-4846.
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Q: How long does it take to process my application?
A: CITGO Plus and Citi® CITGO MasterCard® - Normally, it takes approximately 14 business days. You may contact our Credit Department at 1-800-842-2348, Monday through Friday, 8:00 a.m. 5:00 p.m. EST if you have not received notification. They will be glad to assist you regarding the status of your application.
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Q: How old do I have to be to be considered for a CITGO credit card?
A: You must be 18 years old at the time your application is submitted.
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Q: How can I request a credit line increase?
A: CITGO Plus & CITGO CELEBRITY® Please contact the Credit Department at 1-800-756-2484 between the hours of 7:00 a.m. and 7:00 p.m. EST.
Citi® CITGO MasterCard® account members should call 1-800-241-8356 available 24 hours a day, 7 days a week.
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